Contact Quadient Service Today!
Email service.au@quadient.com
Call 1800 422 349
Our Service
At Quadient, we understand that providing responsive, reliable and efficient service is an integral part of our partnership with you. That’s why we set the bar high when it comes to our Service and Support excellence.
Your Support Team
We have assembled one of the industry’s largest national service teams with more than 70 staff on hand in Australia’s major capital cities to provide comprehensive service across our entire range of equipment and systems. These quality, customer-focused service technicians are factory-trained and experienced, enabling them to diagnose, trouble-shoot and resolve problems across every product in our expanding portfolio, from business mailing and document finishing to digital print. Our Quadient team is backed by reliable regional service dealers and supported by ‘next morning’ parts delivery via DropPoint, so you can be confident of prompt, reliable and efficient service, wherever you are in Australia, to keep your business running at its most productive.
On-Call Service
Just call our dedicated National Call Centre – or make a booking online if that’s more convenient. We’ll immediately log your service request into our system for a prompt and effective response. Our ServiceMax Call Management system enables us to detail, prioritise and allocate your service request immediately, to ensure you get an appropriately qualified and equipped technician – and, where possible, the requisite parts – to your business without delay. In fact, 90% of our contract customers will have someone on-site by the very next day!
Help Desk Technical Support
If you’re having any issues with your equipment or systems, a quick call to the Quadient Help Desk can often resolve problems and get you back on track. Our trained technicians are always happy to provide advice and assistance and, with more than 90% of calls answered within 30 seconds and a similar number completely resolved over the phone, it’s well worth trying this quick and convenient service. If your issue can’t be sorted over the phone, our team will ensure you are immediately entered into the system for an on-site service call.